Seeking assistance from TOCA

 

The Tesla Owners Club of Australia has direct lines of communication to Tesla’s senior executive teams both here and in Fremont. We have the ability to champion for our members on issues and also to pass on positive feedback to Tesla staff going above and beyond. However, we don’t want to interfere in Tesla doing their work or escalate concerns unnecessarily.

We have recently agreed an escalation process with Tesla ANZ for those times when our members are dissatisfied with an outcome. Let’s step though that process:

 

1. Identify the issue/service requirement and contact Tesla usually via the app to book a service

  1. receive response or have service work done

 

2. Dissatisfied with response or quality of service work?

  1. Contact Tesla (best via the app) and explain clearly the issue and what you are asking for (it is a bit hard to address expectations if they’re not stated)
  2. Receive response or have service work done

 

3. Still dis-satisfied with response or quality of service work?

  1. Contact Tesla (best via the app), and request an escalation and explain clearly the issue and what you are asking for (again)
  2. Receive response or have service work done

 

4. Not resolved, Escalate to the club for support

  1. Please complete the form below

  2. Detail the issue and outcome you are seeking

  3. Include details of correspondence and actions to date including the escalations to Tesla

  4. A committee member will review the case and will likely contact you to clarify any details – not all cases have true merit and we will let you know any concerns (e.g. don’t confuse Rated range with Typical range and think you’ve lost lots of range and need a new battery – which has mistakenly happened)

  5. The club will contact Tesla executive on your behalf and champion a positive and fair result with the backing of our 1600+ members and influencers.